What We Collect When You Use the Platform
When you register or use v380 services, we collect certain categories of information necessary to provide a smooth and secure gaming experience. We do not collect more than what is needed.
Account Information
During registration, we collect your full name, email address, phone number, and date of birth. This information is used to verify your identity, secure your account, and meet relevant compliance requirements.
Device & Browser Information
We automatically record device type, operating system, browser type, IP address, and session information when you access the platform. This data is used to detect suspicious activity and ensure platform compatibility with your device.
Local Payment Information
For transactions in Malaysian Ringgit (MYR), we record payment-related information such as the account holder's name, transaction reference number, and selected payment method (FPX, GrabPay, digital wallet). We do not store full credit card numbers or sensitive banking details directly — all processing is handled through encrypted payment gateways.
Summary of Data Collected
- Name, email, phone number, date of birth
- Device type, browser, IP address
- MYR transaction references & payment methods
- Usage data & in-platform activity
- Cookie settings & session preferences
How We Use Your Information
Your personal data is used to create and manage your account, verify your identity at login, process withdrawal requests, and send important account-related notifications on v380.
Device and session data is used to detect unusual activity, prevent fraud, protect platform integrity, and ensure only verified users can access their accounts.
Anonymised usage data is analysed to understand platform usage patterns, identify technical issues, and develop new features better suited to the needs of Malaysian players.
Cookies & How We Track Your Session
The v380 platform uses cookies to enhance your experience and ensure core platform functions work correctly. Cookies are small text files stored on your device while you browse the platform.
Types of Cookies We Use
- Session Cookies: Required to keep you logged in during your play session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Stores your preferences such as interface language and display format to make things easier on your next visit.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform so we can continue to improve it.
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect certain v380 platform features.
Data Storage, Security & Sharing
Data Storage & Security
All v380 user data is stored on servers protected with high-grade encryption. We use SSL/TLS protocols for all data transmitted between your device and our servers. Access to the user database is restricted to authorised personnel only.
We retain personal data for as long as your account remains active or as required to fulfil legal obligations. When an account is closed at your request, personal data no longer needed for compliance purposes will be deleted within the stipulated timeframe.
Third-Party Sharing
V380 does not sell, rent, or share users' personal data with third parties for marketing purposes. However, we may share information in the following limited circumstances:
- Approved payment gateway providers for processing your MYR transactions
- Regulatory authorities or law enforcement where required by law
- Technical service providers who assist with platform operations under strict confidentiality agreements
Your Rights as a v380 User
As a v380 platform user in Malaysia, you have specific rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
Right to Access
You have the right to request a copy of the personal data we hold about you. This request can be made through your account settings or by contacting our support team directly.
Right to Rectification
If any of your personal information is inaccurate or incomplete, you can update it through your account profile or submit a correction request via v380 customer support. We will process such requests within a reasonable timeframe.
Right to Erasure
You may request to close your account and have your personal data deleted. However, certain data may need to be retained for a specified period to meet legal obligations or financial audit requirements related to MYR transactions already carried out.
Policy Amendments & How to Contact Us
V380 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated via an in-account notification or your registered email address.
The last updated date is shown at the top of this document. Continued use of the v380 platform after any amendments take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us at:
- [email protected]
- In-platform live chat after logging in
We aim to respond to all privacy-related enquiries within seven business days.
Your Data Is Safe with Us
We are committed to protecting your privacy at every step. For further enquiries, visit our FAQ section or contact our support team directly.